Returns Policy

CONDITIONS

For the return of Total Dance Australia Online purchases, regardless of whether they are faulty, change of mind or incorrect fit you must meet the following return policy conditions:

  • The item/s must be returned within 14 days of receipt

  • The item/s must be unworn and unwashed in original saleable condition with all labels/tags attached

  • The Packing Slip/Tax Invoice must be provided as proof of purchase

No Refunds will be given on sale items, hoisery or unders for change of mind or incorrect selection of size or colour. 

FOR CHANGE OF MIND OR INCORRECT SIZE - STORE CREDIT

We reserve the right to inspect garments to determine the return policy conditions are met, therefore the item/s must be unworn and unwashed in original saleable condition with all labels/tags attached. If the goods arrive in the appropriate condition a credit note will be added to your account and can be applied at checkout with the next order. We do not refund shipping charges.

If a replacement size, colour or alternative items are required you will need to place a new order online. 

You are responsible for the costs of returning goods to us.  Returns address: 3 Fergus Lane Cranbourne West VIC 3977

Any goods returned are your responsibility until they reach our warehouse. We will not be held liable for any goods lost in transit, therefore we recommend you use a courier or eParcel through Australia Post to return the goods. Please ensure you carefully package your return to prevent any damage to the items in transit.

FOR FAULTY GOODS

We reserve the right to determine whether a product is faulty and conduct a production and quality check. A response for faulty claims will be received within 5 working days of the garments arrival at the Total Dance Australia Head Office.

If deemed faulty, a refund of the cost of the goods and postage will be provided. In addition the reasonable cost of returning the faulty item/s back to us will also be refunded.

If you require any further information or assistance, Please contact us info@total-dance-aus.com