For the return of Total Dance Australia Online purchases, regardless of whether they are faulty, change of mind or incorrect fit you must meet the following return policy conditions:
The item/s must be returned within 14 days of receipt
The item/s must be unworn and unwashed in original saleable condition with all labels/tags attached
The Packing Slip/Tax Invoice must be provided as proof of purchase
No Refunds will be given on sale items, hoisery or unders for change of mind or incorrect selection of size or colour.
FOR CHANGE OF MIND OR INCORRECT SIZE - STORE CREDIT
We reserve the right to inspect garments to determine the return policy conditions are met, therefore the item/s must be unworn and unwashed in original saleable condition with all labels/tags attached. If the goods arrive in the appropriate condition a credit note will be added to your account and can be applied at checkout with the next order. We do not refund shipping charges.
If a replacement size, colour or alternative items are required you will need to place a new order online.
You are responsible for the costs of returning goods to us. Returns address: 4/14 Hamersley Drive, Clyde North, VIC, 3978
Any goods returned are your responsibility until they reach our warehouse. We will not be held liable for any goods lost in transit, therefore we recommend you use a courier or eParcel through Australia Post to return the goods. Please ensure you carefully package your return to prevent any damage to the items in transit.
FOR FAULTY GOODS
We reserve the right to determine whether a product is faulty and conduct a production and quality check. A response for faulty claims will be received within 5 working days of the garments arrival at the Total Dance Australia Head Office.
If deemed faulty, a refund of the cost of the goods and postage will be provided. In addition the reasonable cost of returning the faulty item/s back to us will also be refunded.
Personal Intimate Hygiene Products
Under Australian Health Guidelines, personal intimate hygiene products are unable to be returned, however we are always here to help and want you to be happy with your purchase so please email firstname.lastname@example.org and include all your information, so we can quickly locate and reference your order.
If you require any further information or assistance, Please contact us email@example.com